Interviews

Ann Dunkin is the Chief Information Officer for the County of Santa Clara, California. She discusses her new CIO role with Santa Clara, and highlights from her previous role as CIO for EPA. Also what she was most proud of accomplishing in her previous role, suggestions she'd give to the Government or any CIO regarding Information Technology, and what people should start focusing on moving forward from 2017.

One of the toughest challenges you will face in implementing shared services is getting the green light. And there is nothing like advice from someone who's already gone through that to give you a head start. We asked Paul Bartley, previous SSON Thought Leader of the Year, and up until earlier this year Director of Shared Services [Program Support Center] at the US Department of Health and Human Services, for tips. Paul knows what he's talking about. The implementation of shared services across the US Federal Government has been a slow process. And yet, his group can point to multiple successes. He emphasizes the need to showcase benefits, and offers five tips to shore up your business case.

Prior to the Execute Government Reform working meetings this April 30- May 2 in Washington D.C., we sat down with keynote speaker David Mader to talk about implementing reform. In this speaker spotlight, David Mader shares how agencies can better leverage Shared Services models and improve underlying business processes, his advice for agencies moving from "proposed reform" to "implementing reform," the major changes that have been implemented since his time at the White House, and more.